1. Security & Fire Alarm Components Design and deployment of intrusion detection, access control, video surveillance, alarm notification, fire detection (smoke, heat, pull stations), notification appliances, control panels, and emergency system integrations. 2. Installation by Certified Professionals Full installation services following manufacturer guidelines and best practices, with system labeling, documentation, and coordination with other trades. 3. System Testing & Commissioning Functional, integration, and fail-safe testing of all components, with commissioning reports and hands-on training for operational personnel. 4. After-hours work All installation, testing, and troubleshooting activities must be conducted outside of standard business hours, unless otherwise approved in advance through a scheduled work plan authorized by the Director or their designee. 5. 24/7 Monitoring Services UL-compliant monitoring for security and fire alarms, with immediate notifications, record-keeping, and integration with emergency responders. 6. Maintenance & Technical Support Scheduled preventative maintenance, diagnostics, emergency repair, software/firmware updates, and responsive technical support. 7. Documentation & Reporting Provision of as-built drawings, user manuals, maintenance logs, inspection records, incident reports, and compliance documentation. 8. Project Management Dedicated project manager, milestone tracking, coordination meetings, and progress reporting to ensure on-time and in-scope delivery. 9. Compliance, Standards & Warranty Strict adherence to NFPA, UL, ADA, and local/federal codes, with clearly defined warranties, extended service options, and performance guarantees. 10. Optional & Advanced Services System upgrades, retrofits, remote management platforms, cybersecurity measures for connected systems, and ongoing training beyond commissioning.
