Specifications include, but are not limited to: A multi-year contract to a service provider for Technical Consulting Services. The County of Glenn (County) is requesting proposals from highly qualified consultants with demonstrated expertise in providing technical support services which may include, but are not limited to, information technology planning, coordination, implementation and information technology infrastructure services, etc. Scope of work shall include, but shall not be limited to: Responsibility for Countywide IT Planning, organizing, and directing IT activities under advice of the County Administrative Office Collaborative IT analysis and long-range planning Assisting in the development, evaluation, implementation of policies and procedures Managing IT resources and projects Assisting with procurement of hardware and software Monitoring systems hardware and software, including vendor applications, database management, and operational control packages Leading efforts to improve operations and streamline work processes Coordinating efforts to provide seamless service both internal and external (to the public) Performing a broad range of responsibilities over IT initiatives Evaluating operational performance and implementing changes Ascertain priorities and meet deadlines and objectives Effectively planning for and using internal and contractual resources Acting as liaison to each County department with staff assigned to each department Providing helpdesk and monitoring services Coordinating and maintaining cohesive efforts with existing IT contractor(s) that provide IT support within individual departments. Providing oversight efforts for existing contractor(s) Maintaining proprietary programs & software including that from grantor agencies to the limits allowed by software providers and funding sources Ensuring that maintenance agreements for existing software & hardware are kept current Refreshing County Web Site annually Providing training for County Personnel May be required to maintain the County’s Cisco VoIP switch and connection the Internet including providing advice and support in dealing with the Cisco Switch contractor, AT&T, Airespring, and other phone system support partners
