11.3.1 EQRO Metrics (DMC-ODS) 11.3.1.1 First Non-Urgent Appointment Offered (Standard – 10 business days) 11.3.1.2 First Non-Urgent Appointment Rendered: DMC-ODS Defined (Standard – 10 business days) 11.3.1.3 Non-Urgent MAT Request to First NTP/OTP Appointment (Standard – 3 Business days) 11.3.1.4 Urgent Services Offered (Standard – 48 hours) 11.3.1.5 WM Readmission Rates Within 30 days (Standard – NA) 11.3.1.6 No-Shows (Standard – NA) 11.3.1.7 Follow-up Services Post-Residential Treatment: DMC-ODS Defined (Standard – 7 days) 11.3.2 Healthcare Effectiveness Data and Information Set (HEDIS®) measures 11.3.2.1 Follow-up After Emergency Department Visit for Alcohol and Other Drug Abuse or Dependence (FUA) 11.3.2.2 Pharmacotherapy of Opioid Use Disorder (POD) 11.3.2.3 Use of Pharmacotherapy for Opioid Use Disorder (OUD) 11.3.2.4 Initiation and Engagement of Alcohol and Other Drug Abuse or Dependence Treatment (IET) 11.3.3 Quality of Care Metrics. 11.3.3.1 Assessment. 100% of clients who remain in the program over 30 days shall be assessed utilizing County-required tools within a clinically appropriate timeline. 11.3.3.2 Care Coordination. At a minimum, 90% of clients in treatment over 30 days shall have had a physical exam within the past 12 months at the end of the treatment phase. 11.3.3.3 Client Satisfaction - Submission. At a minimum, 80% of clients shall submit the County satisfaction measure at designated system time frame(s). 11.3.3.4 Timely Access. SU treatment programs are required to offer a first available appointment within timelines outlined in the SUDPOH. 11.3.3.4.1 From initial call/contact, 100% of clients who qualify for service, shall have a first visit, in person or via telehealth, or a triage detox visit (whichever is the first contact) within 10 days of the initial call. 11.3.3.4.2 From initial ASAM assessment, 100% of clients, who meet criteria for program treatment levels, shall have a first treatment visit, in person or via telehealth, within 7 days of the initial ASAM assessment.
