a. Operate the building in an efficient manner, maintaining first-class, high-quality standards that set a benchmark for similar properties in the vicinity. b. Tenant management and tenant relations (the goal being to have satisfied tenants who want to renew in the property), including lease administration/enforcement; lease renewal; tenant communications; rent collection; escalations/operating expense administration; facility service request software; conference room rentals and fee collections; tenant appreciation events; and all related tenant services and issues. c. Represents LBT with all Airport Plaza Drive Association requests, correspondences and sits on the Airport Plaza Drive Association Board of Directors as LBT’s representative. d. Coordination of tenant improvements and other capital improvements (as more fully described below in Construction Project Management Scope of Services). e. Vendor shall either provide in-house or properly procure and manage engineering services, including the operation, maintenance, and repair of heating, ventilation and air conditioning systems; painting; electrical systems and lighting; plumbing; fire/life safety systems; elevators; and all other building systems, equipment, envelope, exterior, grounds and structural elements.
