a) General (Program Administrator) 1. The Contractor will provide all IRA management services for the compliance, administration, recordkeeping, applicable marketing functions and call center customer service of the CalSavers Program in a responsive, accessible, culturally competent and multi-lingual manner, and in accordance with performance standards, which shall be agreed upon by the Board and Contractor. Services shall be performed at the offices of the Contractor, appropriate affiliates, subsidiaries and subcontractors and in compliance with all RFP requirements and the resulting Agreement. 2. The Contractor will administer the Program as a fiduciary for the Board and for Program participants in compliance with all applicable federal securities laws and regulations, State laws and regulations established by the Board, and industry best practices.
