The consultant shall provide the following services: 2.1 Overview of current capabilities The consultant shall evaluate the baseline capabilities of the San Bruno Police Department across operational and support functions, including but not limited to: • Assess current staffing, workflow, and service delivery capabilities of Police Patrol, Investigations, Traffic, School Resource Officer, Dispatch, Records, Property & Evidence, Community Service Officers, professional support staff, and volunteers. • Evaluate the current capabilities to provide training, professional development, and continuing education for personnel within the existing resources and infrastructure. • Assess workload distribution, staffing mixes, assignment methodology, scheduling methodology, and position classifications. • Evaluate operational and administrative support staffing levels, workload distribution, assignments, span of control, and supervisory oversight. • Assess how current systems, policies, procedures, and deployment models impact service delivery, workload management, and response capacity. 2.2 Organizational Assessment and Recommendation The consultant shall assess organizational and operational needs over a 10-year time horizon and provide recommendations for improvements. This includes: • Project future staffing needs based on call volume, workload trends, population growth, service level expectations, and community priorities. • Make recommendations regarding service expansion or restructuring, including Patrol, Investigations, Traffic, School Resource Officer programs, Dispatch, Records, Property, and administrative support. • Recommend industry best practices and benchmarking regarding: o Patrol staffing and deployment models, o Investigative caseload management, o Dispatch and communications operations, o Records and Property & Evidence, o Management and supervisory staffing based on span of control and specialized expertise. • Evaluate and recommend opportunities for improved efficiency and effectiveness through: o New or emerging technologies, o Process improvements, o Modernized workflows,
