I. Administrative Citation Processing The provider will receive a copy and process all administrative citations written by designated employees of the City. The provider will create a secure database to store, monitor, and track the process of all administrative citations. All administrative citation files must be readily available to City staff upon request. The provider will provide consistent payment noticing to the responsible person issued administrative citation(s). There shall be a real time secure website for public and City staff inquiry. The public shall be able to make citation payments on a secure website at any time. City staff shall have access to reports at any time. The provider shall track delinquent citations and subsequent delinquent notices. The provider shall refer delinquent accounts to collection agencies as necessary. The provider must have the ability to utilize the Franchise Tax Board lnter-Agency Intercept Program for tracking and reporting delinquent citations. Responsible persons shall have the option of paying by check, money order, or credit/debit card. The provider must have the ability to process the payments quickly. There shall be no charge to the City for credit card payments. Citation payments are to be posted and updated daily. II. Parking Citation Processing The Provider will receive a copy and process all parking citations written by City Public Safety Division staff
