The City has identified a need for professional training to enhance the skills and resources of City staff. 1. Specific services to be performed include professional training in the areas of: a. Change Management b. Communication c. Time Management d. Customer Service - Customer service in public agencies, active listening, customer awareness and advocacy, de-escalation, difficult customers, providing excellent customer service in culturally diverse communities, etc. e. Employee Engagement f. Team Development and Collaboration g. Computer and Analytic Skills - Microsoft 365 Office applications (e.g., Outlook, Word, Excel, and Teams) at a variety of levels, as well as analytical thinking, working with data, project management, critical thinking/decision making, problem solving, etc. h. Supervisory, Management, and Executive Development - Team building and development; team dynamics; change management; building consensus; effective meeting management; emotional intelligence, defining and delegating tasks; leadership skills; strategic planning; etc. 2. Training Location Trainings may be delivered via in-person within the city limits of Rocklin, California and/or virtually. 3. Training Content The Contractor shall: a. Design a training course for the topic(s) on which you wish to instruct and shall be geared to the needs of working adult learners. b. Ensure that each course includes clear learning objectives. c. When applicable, develop handout material in a workbook format and provide such workbook to the City at least ten (10) business days prior to the scheduled training. d. Be responsible for development, selection, purchase, printing/photocopying, and delivery of all material. e. Deliver training to employees in a clear, organized, interactive, and relaxed manner, which include a variety of medias. f. Maintain an overall rating of at least a 7 on a 10-point rating scale for each instructor. g. Continue to provide services as determined by post-event participant evaluations. The City shall: a. Review all training material prior to its delivery to City staff. b. Provide all audio/visual equipment for in-person trainings, as well as set-up assistance. c. If necessary, provide an online platform (e.g., Zoom) to conduct virtual trainings. II. SCOPE OF SERVICES The City has identified a need for professional training to enhance the skills and resources of City staff. 1. Specific services to be performed include professional training in the areas of: a. Change Management b. Communication c. Time Management d. Customer Service - Customer service in public agencies, active listening, customer awareness and advocacy, de-escalation, difficult customers, providing excellent customer service in culturally diverse communities, etc. e. Employee Engagement f. Team Development and Collaboration g. Computer and Analytic Skills - Microsoft 365 Office applications (e.g., Outlook, Word, Excel, and Teams) at a variety of levels, as well as analytical thinking, working with data, project management, critical thinking/decision making, problem solving, etc. 4 h. Supervisory, Management, and Executive Development - Team building and development; team dynamics; change management; building consensus; effective meeting management; emotional intelligence, defining and delegating tasks; leadership skills; strategic planning; etc. 2. Training Location Trainings may be delivered via in-person within the city limits of Rocklin, California and/or virtually. 3. Training Content The Contractor shall: a. Design a training course for the topic(s) on which you wish to instruct and shall be geared to the needs of working adult learners. b. Ensure that each course includes clear learning objectives. c. When applicable, develop handout material in a workbook format and provide such workbook to the City at least ten (10) business days prior to the scheduled training. d. Be responsible for development, selection, purchase, printing/photocopying, and delivery of all material. e. Deliver training to employees in a clear, organized, interactive, and relaxed manner, which include a variety of medias. f. Maintain an overall rating of at least a 7 on a 10-point rating scale for each instructor.
