Specifications include, but are not limited to: Automated citation issuance (handheld computers)-Provision, operation and maintenance of a Windows based automated citationmanagement system delivered to existing city desktop PC's via the Internet-Conversion of existing data to the new citation management system-Data entry of citation (manual) and disposition data-Information retrieval from the Department of Motor Vehicles (DMV), local andnationwide-Fine escalation and late fee assessment-The generation and mailing of Late Notices for unpaid tickets-Placement and release of DMV registration suspensions/holds (where applicable)-On-line inquiry and update-Provision of a Customer Service Call Center-Receipt and posting of mail payments-Optional on-line cashiering-Internet payment capability-Interactive Voice Response (IVR) System-Ticket book inventory and control-Court/Review Adjudication management and reporting-Management and statistical reporting for the issuing agencies and the Court-Optional Boot/Tow functionality-Ad Hoc query and reporting-Complete citation processing activity audit trail-Follow-up collection on delinquent parking citations-Interfaces to other sub-systems as required by the city-Digital Imaging
