The OPTS provider’s primary duty will be; responding, on a priority basis, to requests for towing services initiated by the Police Department. The OPTS provider must always have two (2) tow trucks available (24 hours/day, 7 days/week, 365 days/year, including holidays and weekends) to respond to requests for service from the Police Department. The OPTS provider must also respond to towing requests from other City employees who are duly authorized by law to remove vehicles for storage, investigations, or both. Typical towing situations will include but will not be limited to: removing illegally parked vehicles, towing inoperative vehicles as a result of traffic accidents, mechanical breakdowns, storing, or impounding vehicles for investigations, evidence or a violation of law. The OPTS provider must provide towing and storage services 24 hours/day, 7 days/week, 365 days/year, including holidays and weekends. The OPTS provider must maintain adequate personnel, equipment, and facilities at all times to perform the required towing services, within the time frames outlined in this proposal and the executed contract. While the OPTS provider has custody of vehicles, the OPTS Provider will be responsible for their safekeeping, including their contents, until they have been released to the owner or owner’s agent, or disposed of in the manner the law permits. Until the OPTS provider receives the Police Department’s written authorization, the OPTS Provider must not release a vehicle to an owner or the owner’s agent when the Police Department is: A. Holding the vehicle for investigation, examination, or evidence, or requests its special handling or protection (“police hold vehicles”); or B. Impounding that vehicle for unpaid parking citations, lack of current registration, or a violation of law...
