4.1 Community Engagement The contractor shall support the County’s community engagement initiatives by engaging Vietnamese-speaking residents to participate in various activities to gather input and feedback such as surveys, focus groups, and community meetings. The County will design all feedback questions and informational content for the contractor to use. The contractor shall work with the County team to develop, promote and implement inclusive and accessible opportunities that encourage Vietnamesespeaking residents to participate in activities such as those listed in 4.1.1 to contribute to the decision-making processes. 4.1.1. Contractor shall help plan, organize, and coordinate events such as public meetings, workshops, or focus groups within the Vietnamese-speaking community they serve to gather input and feedback. 4.1.2. Contractor shall develop an event plan detailing the designated roles, responsibilities, and tasks. This plan should cover all logistics, such as securing ADA-compliant venues, selecting dates and times, coordinating set up, staffing, and overseeing tear down. 4.1.3. Contractor shall compile all input and feedback from the Vietnamese-speaking community they serve and submit it to the County in a report. All information gathered in Vietnamese shall be translated to English before submittal to the County. Analysis of input is not required. 4.1.4. Contractor’s engagement efforts shall uphold high ethical standards and follow the core values set forth by the International Association for Public Participation. 4.2 Language Services 4.2.1 Contractor shall conduct translations and translation reviews on a variety of topics. Items for translation may include and are not limited to, invitations to community engagement activities such as flyers, emails, and other announcements, PowerPoint presentations, surveys, information sheets, community input and feedback, etc. 4.2.2 Contractor shall review and revise Vietnamese translations completed by others to ensure quality and accuracy. 4.2.3 Contractor shall also provide consecutive interpretation services during community meetings or events, facilitating effective communication between participants by accurately conveying spoken language in real-time while being mindful of cultural considerations. 4.2.4 Contractor’s translations and consecutive interpretations shall use plain language and be culturally responsive and completed accurately. 4.2.5 Contractor shall uphold the standards of the American Translators Association in both the translation and interpretation processes, including maintaining confidentiality and neutrality when interpreting sensitive or private information.
