Specifications include, but are not limited to: This Solicitation is being issued by the Airport who is seeking Proposers to provide Management and Operation of the Public and Employee Parking Facilities. The Scope of Work is to be used as a general guide and is not intended to be a complete list of all work necessary to complete the project. The services being procured through this Solicitation are set forth in the attached Agreement (AIR-600 document). Contractor agrees to perform the following services in managing the Parking Facilities on behalf of the Airport for the 24-hour, seven (7) days per week operation. The overview that follows is a summary of the work necessary to manage and operate public and employee parking facilities for the Airport. • Providing, managing, and training staff to collect and account for all public parking fees, including the processing of credit card charges, Pay-on-Foot transactions, ParkFAST, and FasTrak™ payment options; • Providing excellent customer service, such as dead-battery jump-starts, flat tire assistance, and lost car location assistance free of charge; • Utilizing the Airport’s applicable technology systems (e.g., Parking Access and Revenue Control System, License Plate Inventory, and License Plate Registration) to effectively manage, verify, and reconcile revenue collection and access control; • Managing the employee parking permit sales and service, including distribution of proximity cards and the collection of all fees and charges associated with the employee parking program; • Providing, managing, and training security staff to provide traffic control, security patrol, surveillance, and emergency response; • Maintaining parking facilities and support services; • Providing a plan for a smooth transition
