The program will support the District’s Lifeguard Program to ensure public safety across all Channel Coast beaches. The Contractor shall provide Dispatching, Incident Reporting, Communications, and Training services as specified below for an estimated 140 users, with the ability for users to create individual accounts. a. Computer-Aided Dispatch The Contractor shall: 1. Provide services to support a district-wide dispatching platform for aquatics operations. 2. Ensure compatibility with desktop, laptop, phone, and tablet for real-time use. 3. Offer adjustable features, including roster and lifeguard tower unit updates. 4. Enable dispatching of users to specific incident locations. 5. Allow customization of incident numbers. 6. Provide real-time updates on active incidents. b. Incident Reporting The Contractor shall: 1. Provide a mobile network and necessary hardware for incident documentation and public safety reporting. 2. Enable automated reporting capabilities. 3. Incorporate weather information into incident reports. c. Communications The Contractor shall: 1. Provide a public informational dashboard, inter-agency communications, digital forms, staff status tracking, compliance dashboard, and public broadcasting capabilities. 2. Offer an internal messaging system for users. 3. Implement an emergency SMS messaging system for critical alerts. 4. Allow users to post information and upload documents via a discussion portal-style posting
