Specifications include, but are not limited to: 2.1 Expected Actions • Perform a comprehensive assessment of the City’s existing technology environment including human capital. • Conduct a thorough analysis and provide recommendations on the City’s current technology environment, including services, infrastructure, staffing, applications, cybersecurity, funding, workflow processes and business systems. • Assess the City’s current IT Governance structure to ensure that it best meets the City’s technology needs through the most appropriate service provision agreements, policies, resource availability and reporting relationships. • Identify practical and relevant public sector best practice, industry standards for IT Contingency Plan for Incident Response, Disaster Recovery, Business Continuity and Risk Management. • Identify the key internal and external factors; strengths, weaknesses, opportunities, and threats (SWOT analysis) • Identify existing and available outsourcing relationships and opportunities. • Evaluate and identify means and approaches to accommodate current and emerging technology requirements, major trends and upgrades facing the City. • Assessment of effective use of technology resources and staff access to technology services. • Assessment of customer satisfaction, to include interviews with a wide range of city staff. • Evaluation of moving to Cloud based technologies, support for mobile computing options, user-experience and usability strategies, storage and backup strategies, and skill levels related to the technologies needed now and likely to be needed over the next 5 years (infrastructure assessment and roadmap).
