1. General IT Support and Maintenance i. Helpdesk services (remote and on-site support) ii. Regular software updates and hardware maintenance iii. Networking monitoring and troubleshooting iv. Installation and configuration of hardware, software, and peripherals 2. IT Infrastructure Management i. Server management (including virtual and cloud-based environments) ii. Data storage and backup solutions iii. Network architecture planning and implementation iv. Wi-Fi and VPN management 3. Cybersecurity i. Risk assessments and vulnerability scanning ii. Implementation of cybersecurity policies and procedures iii. Firewall and antivirus management iv. Incident response and disaster recovery planning v. Security awareness training for staff 4. Cloud Services and Virtualization i. Cloud migration and hosting services ii. Virtualized environment management iii. Data integration and cloud-based storage options 5. Strategic IT Planning i. Long-term IT strategy and roadmap development ii. Technology needs assessment and recommendations iii. Budgeting for IT resources and upgrades iv. Emerging technology evaluation and implementation 6. Other Services i. Application development ii. Business continuity planning iii. Compliance with relevant regulations
