Specifications include, but are not limited to: LADWP is searching for information needed to procure professional services in information systems and technology. The information is needed to assist the Customer Service Division (CSD) in securing services for storing and organizing policy and process documents, process mapping and analysis of process flow, and requirements for technology enhancements or services. The information systems solution should include a recommended interface by which the user accesses or retrieves stored documents and should consist of a search function. The information should also include information on mapping and analyzing process flows to determine any overlapping function across multiple units within an entire division. The division seeks to align business strategy and goals across all sections, creating an easy-to-use process and policy database for internal employees. Responses should include ideas, information, and recommendations that clarify requirements, cost-saving opportunities, technology requirements, and identification of potential problem areas. All responses should be concise and focused.
