Specifications include, but are not limited to: . SAAS APPLICATION: Contractor’s Software includes the following: Short Message Service (SMS). Short Code . Voice Messages in foreign languages . THIRD-PARTY SOFTWARE: Providing certain Third-Party Software required to operate the SaaS Application(s), including Short Messages Service (Twilio), and other bundled Third-Party Software packages required to support the operation of the SaaS Application(s).. ACCESS CONTROL: Contractor shall provide access to and use of software tool(s) for City management of Authorized Users, access rights and other similar role-based controls as they pertain to the SaaS Application(s). Method will be published through a web portal or similar browser-accessible application(s) and be made available to Authorized Users with elevated privileges.. STAFFING: Capacity and Resources: The City, in its sole discretion, has the right to approve or disapprove any staff person assigned to this project before and throughout the contract term. Build and implementation staff.. SOFTWARE - Functional And Technical Requirements. SMS Services . US Short Code . Voice Message service that supports foreign languages . Toll-Free – Throughput (25 MPS) . USA & Canada Toll Free Phone Number . Provide application support
