Specifications include, but are not limited to: Contractor will provide support for the Town desktop computers and desktop applications. Contractor will work with vendors for application issues beyond routine troubleshooting procedures and for non-standard, unique third-party software that the Town utilizes. Contractor will provide 24/7 support for all Windows and Linux based server(s), including virtual servers. Contractor will provide 24/7 management and monitoring of the network infrastructure. Contractor will provide 24/7 network security and cyber security monitoring and management. Contractor will provide centralized security patches/updates and firmware process. Contractor will assist and help plan a cybersecurity audit based on principles outlined by the State of California Contractor will evaluate steps recommended by CISA to prevent ransomware attacks. Contractor will evaluate and recommend technological upgrades to the Town as needed to improve performance, security, reliability, etc. The Town will act as the final decision maker for any proposed upgrades. Contractor will undertake a study to evaluate how the Town’s in-house infrastructure can be migrated to the cloud for increased security, determine cost tradeoffs, ease of use and better scalability. Contractor will identify, evaluate, and recommend any third-party software tools that the Town will be required to procure. The Town will act as the final decision maker for any software licensed by, or for, the Town, procured with Town funds, or required to be reimbursed with Town funds. Acceptance Testing and Documentation of Procedures. Following the completion by Contractor of any deliverables required by this Agreement that result in operational changes or new processes, Town will test each process/procedure in accordance with standard industry procedures, noting in writing whether the deliverable will be accepted (final acceptance) or if modifications are required. Following final acceptance by Town, Contractor will provide written documentation procedures within thirty (30) calendar days of the effective date of final acceptance.
