Specifications include, but are not limited to: (a) Contractor will provide accurate and timely administrative and claims reimbursement services for HCFSA and DCRA (including any enhancements), including but not limited to: a. Acceptance and processing of enrollment, funding, and contribution data b. Reconciliation of accounts c. Processing and Reimbursement of claims d. Dedicated Call Center staff e. Ongoing education/communication with participants about their accounts (b) Contractor will receive enrollment, funding, and/or other files from the City’s benefits Third Party Administrator (TPA) or directly from the City in agreed upon formats and at an agreedupon schedule. Files should be loaded on a timely basis. The City shall provide Contractor with a list of Participants eligible to participate in the FSA and provide any demographic or other information that may be needed to administer the FSA pursuant to the Agreement. (c) Contractor will ensure compliance with IRS Section 125 and other applicable federal and/or state regulations. (d) Contractor will notify the City of changes in laws and regulations affecting the Tax Advantaged Accounts and provide advice on compliance and improvement. (e) Contractor shall offer FSA payment services including but not limited to: a. Bill Payment Services - A service or process in which Contractor will pay FSA eligible expenses directly to a HCFSA or DCRA provider on behalf of Participants. b. Card Services - A service or process in which Contractor will pay FSA eligible expenses through the use of a debit card. Use of debit card shall be optional for Participants. Communications regarding the features and functionality of the debit card to all HCFSA participants. Card services will not be available for the DCRA plan. c. Reimbursement Services - A service or process in which Contractor will reimburse FSA eligible expenses on behalf of Participants.
