1. Having a dedicated phone number that is directly and immediately answered by the Contractor(s) twenty-four (24) hours a day, seven (7) days a week, three hundred and sixty-five (365) days per year to receive calls to deploy a mobile response team. Use of a third-party Answering Service is not permissible for this program. 2. Having the ability to make three (3) way calls to facilitate warm handoffs with the statewide FURS hotline. 3. Having protocols for obtaining interpreter services for limited English proficient and deaf and hard of hearing callers. 4. Having protocols for determining when a mobile response and stabilization team will be sent or when other services will be used, based on the urgent and critical needs of the caregiver, child, or youth. 5. Providing a mobile response and stability team, including back-up, is available twenty-four (24) hours a day, seven (7) days a week, three hundred and sixty-five (365) days per year. 6. Having the ability to provide immediate, in-person, face-to-face response preferably within one (1) hour, but not to exceed three (3) hours in extenuating circumstances for urgent needs, or same-day response within twenty-four (24) hours for nonurgent situations. 7. Utilizing individuals with specialized training in trauma of children or youth and the foster care system on the mobile response and stabilization team. Efforts should be made to include peer partners and those with lived experience in the response team, whenever possible. 8. Developing protocols with local Foster Family Agencies (FFAs), Short Term Residential Therapeutic Programs (STRTPs) and Tribes to define how mobile response teams will interact with the agencies and tribes when responding to a call from a FFA home or STRTP or to a location on tribal land. 9. Providing in-home de-escalation, stabilization, and support services which shall include: a. Establishing in-person, face-to-face contact with the child or youth and caregiver. b. Meeting with the child or youth and the caregiver separately. c. Listening to both sides and identifying the underlying causes of, and precursors to, the situation that led to the instability. d. Identifying the caregiver interventions attempted. e. Observing the child and caregiver interaction. f. Diffusing the immediate situation. g. Coaching and working with the caregiver and the child or youth to preserve the family unit and maintain the current living situation or create a healthy transition plan, if necessary. h. Supporting the caregiver in arranging for short term (less than 24 hrs) care. i. Establishing connections to other county- or community-based supports and services to ensure continuity of care, including, but not limited to, linkage to additional trauma-informed and culturally and linguistically responsive family supportive services and youth and family wellness resources. j. Following up after the initial face-to-face response, for up to seventy-two (72) hours, to determine if additional support or services are needed. k. Identifying any additional support or ongoing stabilization needs for the family and developing an action plan for, or referral to, appropriate youth and family supportive services within the county, which may include community-based organizations, Redwood Coast Regional Center, FFAs, tribal agencies, or the agency submitting the proposal; and l. Creating a process for communicating with the County of jurisdiction and the County behavioral health agency regarding the service needs of the child or youth and caregiver provided that the child or youth is currently under the jurisdiction of either the county child welfare or the probation system. 10.Completing the State FURS Summary Report (Attachment H) within twenty-four (24) hours of each mobile response and routing it by State and County directions. 11.Tracking data which shall include all data elements on the attached data sheet (Attachment I). The data-tracking sheet shall be submitted to the County with the monthly invoice for payment.
