Contractor shall operate a Family Education Services program to provide countywide family education about serious mental illness (SMI) to families and friends of persons with SMI. Family and friend involvement are a critical component of recovery. This program shall provide education and support that is built around goals and tools to help family members and friends understand, cope with, and respond to issues that arise due to mental illness, and shall promote the natural supports of family and friends’ encouragement on recovery and resiliency. The program shall provide a series of educational classes presented by staff and/or family members using an established family education curriculum to provide education and support for persons who have relatives (or close friends) with mental illness.