The City intends to utilize the successful proposer to efficiently administer the False Alarm Program to include database development and management, accounting services for registration and false alarm fees, and correspondence with citizens and businesses. Specific duties include but are not limited to: issue and track alarm system permits, perform regular monthly billing of false alarms, collect revenue from permits and false alarm billings, and collect revenue from delinquent alarm holders. The City of Arcadia requires a well-managed and financially sound firm with demonstrated experience and technical ability; qualified and trained personnel; secure and wellmaintained facilities; updated and reliable equipment; and high levels of customer service and satisfaction to fulfill the requirements outlined in this RFP.
