FUJITSU FI-7900 1 YEAR SCANCARE 24/7 POST WARRANTY (BRAND ONLY) PART # S7900-SCPW247-1 (BRAND ONLY) Quantity: 10 Each Fujitsu FI-7900 1 Year ScanCare 24X7 Service Post Warranty shall be provided by Fujitsu Certified Technician and shall cover the following serial numbers: C30C000341 C30C000491 C30C000538 C30C000493 C30C001862 C30C001925 C30C001959 C30C001960 C30C002061 C30C002062 To include the following services: Onsite Service 3 PM’s (Preventative Maintenance where the Fujitsu technician comes out and changes consumables and cleans the scanner) Qty: 5 consumables kits Training (basic maintenance replacing consumables and cleaning if needed) Break Fix issues (including parts, labor & travel) Specifications: ScanCare Service Program Description Consumable Kits – Each Scancare maintenance program must include automatic delivery of a consumable kit to the end user site. Obtaining Service – In the event of a hardware failure, Technical Assistance Center (TAC) shall assist the County in resolving the problem over the telephone. County will provide TAC with the product model number, part number, serial number and description of the problem. Once TAC verifies a hardware problem, a service call shall be initiated. A service technician shall be dispatched to the product location to perform repair service. Response Time – 4-hour – Vendor shall provide a 4-hour Response Time upon receiving a call. ScanCare In‐Warranty/Scancare Post‐Warranty
