The scope of work includes, but is not limited to, the following: A. Initiate standard accepted collection procedures within 20 days from the date of assignment. B. Report, correct and/or delete credit bureau reporting and provide evidentiary documentation to the Finance Department. The City retains the right to recall from the Firm, without charge or penalty, any accounts assigned for collections. Upon recall by the City, no further collection efforts on recalled accounts will be undertaken. If the account being recalled has been reported to any credit bureau, it is expected to be immediately cleared from the customer’s credit report and provide written confirmation of such upon request. C. Comply with Federal and State regulations regarding fair debt collections practices. Collection shall be conducted through ethical and lawful means with the highest level of customer service. D. Maintain separate files for each account for audit purposes. Audit of any and all assigned records is at the discretion of the City. E. Maintain confidentiality on all accounts assigned by the City. F. Maintain a disaster recovery plan to protect the City’s receivables and the confidentiality of the information contained therein...
