LACERA is seeking a Drupal web hosting provider to support the migration and ongoing hosting of its Drupal website, ensuring a secure, stable, and high-performing environment. The Scope of Services defines the Drupal hosting provider’s responsibilities, deliverables, and service expectations to ensure a smooth migration and reliable ongoing support. • Key Responsibilities • Provisioning and maintaining a hosting environment optimized for Drupal • Ensuring high availability and uptime of the hosting environment • Assigning a dedicated static IP address to enhance site security • Implementing robust security measures, including Web Application Firewall (WAF), HTTPS, and Role-Based Access Control (RBAC) • Providing 24/7 technical support and customer service • Supporting the migration process, including database and codebase transfer • Performing regular updates, patches, and maintenance • Providing training and documentation specifically tailored for website content editors within the Communications Division • Deliverables • A fully functional, secure hosting environment tailored for Drupal • A static IP address exclusive to the client’s domain • Access to a control panel or dashboard for environment management • Regular backups and a rollback plan in case of issues • Documentation of all configurations and changes • A knowledgebase for troubleshooting and future reference • Training sessions and documentation for the website content editors within Communications Division on the new environment • Webops support for multiple development and testing environments • IP-Based Restrictions: Ability to restrict access based on IP addresses
