Specifications include, but are not limited to: 1. The Contractor will provide all labor, materials, tools and equipment and will perform all work necessary to collect delinquent account receivable assigned by DOJ. 2. Although the Contractor will provide extended collection services for DOJ, all monies collected must be in the name of the Contractor. DOJ will not issue any type of check endorsement stamps. 3. The Contractor will maintain a history of collection records and be able to produce customized reports in formats and for periods of time specified by DOJ. 4. Accounts must be monitored and maintained between the Contractor and DOJ. The Contractor must inform DOJ pertaining to payments, address changes, and limited other information. 5. The Contractor must maintain separate records, satisfactory to DOJ, concerning the accounts referred to them. Such records will be available for inspection and audit without prior notice from DOJ or DOJ' s appointed representative. 6. The Contractor will be responsible for any and all costs of the preparation for an audit of such books and records. 7. The contractor will maintain separately and apart from all other funds, the monies received as a result of activities on accounts referred by DOJ. 8. The Contractor will maintain copies of all assignment files, automated remittance files, and other significant files and records, and maintain a log and filing system, which will ensure that said files are retrievable upon request by DOJ. 9. The Contractor will maintain a written record of all record layouts, testing scripts, resolved system issues and the method of resolution and any other documentation to minimize disruption of service under the Agreement in the event of personnel change during the Agreement period. 10. The Contractor will make a reasonable effort, on each and every account placed, to locate and contact the correct debtor, and assist the debtor in resolving the balance due through either payment in full, or a reasonable installment agreement given the debtor's financial situation, or administrative resolution approved by DOJ, and will: a. Commence making reasonable efforts to locate and contact each and every debtor no later than 10 days after receipt of each and every account. b. Ensure that no more than 30 days elapse between collection attempts, or the Contractor will return the accounts to DOJ as uncollectable, not withdrawn. c. Return individual accounts no later than 180 days after the original placement date unless a valid installment agreement exists on the individual account. 11. Contractor will maintain accurate records regarding all actions taken on accounts and all records will be available to DOJ upon DOJ's request. 12. In case of suspension of work from any cause whatever, the Contractor will be responsible for all materials and must properly store and secure them if necessary.