The awarded vendor will provide customized, accessible, and results-oriented training addressing cybersecurity threats relevant to MCWD’s operational environment, including water, wastewater, SCADA infrastructure, and public sector administrative operations. A. Target Audience 1. All MCWD Employees (~50) – operations, customer service, administration, engineering, and management personnel, with varying digital literacy. 2. MCWD Board of Directors (5 members) – governance risks, social engineering, and mobile/email security. B. Training Objectives • Educate on phishing, ransomware, credential theft, BEC, insider threats. • Promote safe computing at work, in the field, and remotely. • Establish a culture of accountability aligned with MCWD policies and SLCGP requirements. • Provide tools to identify, avoid, and report suspicious activity. • Reinforce incident response roles for leadership. C. Training Delivery Requirements • Flexible formats: online modules, virtual live sessions, optional in-person. • Required topics: Cybersecurity 101, phishing/social engineering, device security, remote/public access, data/email protection, incident reporting, utility-specific cyber hygiene.
