Specifications include, but are not limited to: The Contra Costa Community College District (District) invites highly experienced firms to submit proposals to provide a Districtwide Customer Relationship Management Tool, a software tool that can help the District with its Prospecting, Communications, Recruitment, Onboarding, and Student Lifecycle Visibility. The District consists of 3 colleges and 2 centers: Diablo Valley College in Pleasant Hill, Contra Costa College in San Pablo, Los Medanos College in Pittsburg, Brentwood Center and San Ramon Center. The District serves approximately 51,000 students annually. 1. The system should be a Cloud/SaaS based solution. 2. It should be a comprehensive CRM solution covering the following student lifecycle areas: a. Student recruiting including outreach and onboarding c. Analytics and dashboards d. Integrate with District SIS (Ellucian’s colleague), LMS (Instructure’s Canvas) and related systems in order to communicate about: · Admissions and Registration · Student Orientation · Student Financial Aid and Scholarships · Student Accounts and Billing 3. The proposed solution should be implemented at a similar institution (multi-college district). 4. The solution should integrate with currently available social media platforms such as Twitter, Facebook, Instagram, etc. 5. Vendor should identify and provide additional contracts and/or license agreements that the District would be required to sign.
