Task #1: Needs Assessment/Gap Analysis Evaluate and conduct reviews of the Park District’s existing business processes and systems; determine and document the functional and technical system requirements necessary to implement the CRM System. Evaluate other applications and systems in use by the Park District that might be replaced, interfaced, or integrated with the CRM solution. Task #2: Develop a Request for Proposal Using the results of Needs Assessment/Gap Analysis develop a request for proposal (RFP) that incorporates the Park District’s functional and technical requirements, structured list of items for vendors to address in their responses, and evaluation criteria. Task #3: Evaluation and Selection of Vendor Assist the Park District staff in the RFP selection process which may include responding to vendor questions and developing RFP addenda, coordination of onsite vendor demonstrations and any other follow-up actions. Facilitate the Park District staff’s proposal review process by aiding in analyzing vendor proposals to identify any potential risks or issues and assess vendor’s ability to meet minimum requirements.
