Task #1: Needs Assessment Evaluate and conduct reviews of the Park District’s existing reservations processes and systems; determine and document the functional and technical system requirements necessary to implement the Reservation System or Service that takes into consideration multiple viewpoints: financial, information services, customer services, and call center services. In collaboration with the Park District’s functional experts, identify deficiencies with the current systems and propose opportunities for improved system design, system consolidation and efficiency. Evaluate other applications and systems in use by the Park District that might be replaced, interfaced, or integrated with the Reservations system, including the software systems currently used for bus transportation, volunteer tracking (Interpretive and Recreation Services Department) as well as park access permits (Maintenance and Skilled Trades Department).
