Specifications include, but are not limited to: Services are to include automation of all point of sale ticket selling, event management, access control positions, event marketing and ticket sales via District Box Office and internet. The standard gate entry positions currently include the Grandstand Arena, The Hangar at the OC Fair, the OC Fair & Event Center and the Pacific Amphitheatre, but the ability to expand beyond these locations must exist. Additionally, the service must provide a proven reserved seating and general admission ticketing capability. Season, series, group and credential ticketing must be available through the system, with the ability to record patron information. The District must be able to access this record (account) for inputting and storage of payment, ticketing, and customer information, as well as the ability to record non-ticket revenue at no charge to the District. These records will remain on the system from event to event and must allow updates with new or additional ticketing and payment information. In addition, the computerized ticketing system shall provide for multiple on-line operator and event sales reports to satisfy the needs of many departments, including accounting, marketing, box office, admissions, administration, operations and security. The ability to sell via District communication devices (e.g., tablets, PDA) is an additional requirement. Marketing services must be available to help drive event sales, and reporting must be available to demonstrate marketing results.
