Specifications include, but are not limited to: perate and maintain a Customer Service Center (CSC) to provide customer service for the Next Generation Clipper Fare Payment Program (C2). Clipper is the regional transit fare payment system for the nine-county San Francisco Bay Area. The CSC Contractor’s responsibilities include all pre-opening tasks to design and develop, install and test, train staff, and transition the CSC. MTC’s main objective is that the Contractor provide a best-in-class customer experience for CSC operations. This is expected to involve the use of advanced technologies for efficient, customer-centered operations, industry best practices, and a commitment to continuous improvement to enable a high-quality customer experience throughout the life of the Contract.
