A. Organizational Assessment The consultant will begin by conducting a thorough review of the City’s current organizational structure across departments. This assessment will include benchmarking the performance and functions of each department against peer agencies to identify areas where El Segundo may be underperforming or excelling. The evaluation will focus on analyzing current staffing levels, the clarity and efficiency of reporting relationships, and the alignment between staff workloads and operational demands. Through this process, the consultant will identify redundancies, gaps, and potential inefficiencies, as well as opportunities to streamline functions or consolidate roles where appropriate. Additionally, the consultant will evaluate the flow of communication and collaboration among departments, offering recommendations to strengthen internal coordination and improve the responsiveness and agility of the organization. B. Operational Efficiency Review In this phase, the consultant will examine the City’s existing business processes and internal control mechanisms with an eye toward improving operational efficiency and service delivery. This includes a detailed review of routine procedures, approval workflows, and cross-functional interactions that may be contributing to bottlenecks or delays. The assessment will also evaluate the current use of technology within departments and identify opportunities for automation, modernization, and systems integration to reduce manual processes and enhance productivity. To fully capture the operational landscape and institutional knowledge, the consultant will conduct interviews and focus group discussions with staff and leadership from various departments. These conversations will help surface recurring challenges, system limitations, and potential innovations that may not be readily visible in documentation alone. C. Fiscal and Cost-Savings Review The consultant will provide a fiscal analysis to identify strategies that can reduce operational costs while maintaining or improving the quality of services provided to the community. This includes evaluating areas where cost efficiencies can be gained through improved resource allocation, staffing models, or changes in workflow. A review of current contracted services will also be conducted to determine whether insourcing or renegotiation of certain agreements would be more financially beneficial for the City. Additionally, the consultant will recommend a suite of performance metrics and productivity measures that can be used to evaluate ongoing fiscal health and organizational performance. These metrics should support a culture of accountability and continuous improvement, enabling the City to monitor results over time and adjust strategies accordingly. D. Deliverables Upon completion of the assessment, the consultant will provide both draft and final reports that include detailed findings, analysis, and actionable recommendations. These reports will include visually comprehensible organizational charts illustrating existing and proposed structures, as well as a clear implementation plan outlining timeline phases, priorities, and responsible parties. A cost-benefit analysis will accompany the recommendations to help City leaders evaluate the return on investment and financial feasibility of proposed changes. As part of the engagement, the consultant will present the findings to the City Council and/or executive leadership. These presentations will serve as a forum to discuss key insights, clarify recommendations, and ensure alignment on next steps for implementation.
