• Complete review of current operations and service levels including by collecting data, interviewing staff, and visiting City facilities, as needed. o Conduct interviews and/or surveys, where needed, to gather diverse perspectives on service delivery. • Incorporate internal stakeholder engagement process that includes all departments in providing input throughout the development of the Study. • Perform an organizational assessment that includes staffing and service levels of all Citywide departments, including: o City Clerk o City Manager’s Office o Community Development o Finance o Fire o Human Resources o Information Technology o Police o Public Works ▪ Including Recycling o Recreation • Research and benchmark the City’s approach as compared to similar municipalities. • Develop recommendations for improvements in service delivery and efficiency. • Develop recommendations for cost savings and sustainability. • Identify opportunities for the use of technology to improve service delivery and/or efficiency. • Prepare a draft report that highlights the study’s key findings and recommendations. • Participate in various presentations to select City staff, the Financial Advisory Board, and the City Council as deemed necessary by staff. • Provide the City with an electronic copy of the final report. • Optional: Facilitate a workshop with the City Council to provide direction to staff on which recommendations to pursue.
