Security Camera System Maintenance and Support • Regular scheduled biannual preventive maintenance on the system that is recommended to ensure functionality, reliability, and picture quality. • Verify that camera devices are securely mounted. • Periodic cleanings (camera domes, lenses, etc.) as necessary. • Address any wear/tear or device damage and replace equipment under warranty. • Check all wiring, cabling, and associated connectors to advise if repair or replacement is necessary. • Check cables/conduit are correctly supported, undamaged and show no wearing. • Ensure cables terminating in switches and/or aggregators are properly routed, secured and labeled. Additional tasks to complete as necessary: • Troubleshooting and resolution of system issues. The City expects regular business-hour customer service support from the selected vendor. • Installation of new or additional hardware. The City will purchase all new Security Camera equipment prior to installing hardware. Any camera hardware purchased by the vendor will reflect the City as the owner in any warranty. • Replacement or repair of items under factory warranty. • Troubleshooting, including checking the Security Camera physical connection, power, moisture, and firmware related to the equipment in the field to ensure camera operates as designed. • Install low-voltage cabling for non-camera use and install low-voltage devices such as intercoms, speakers, etc. • Install and aim pre-configured point-to-point wireless devices associated with the cameras. No installations will require tower climbing, only aerial lift.
