1. Case Management Services: a) Ensuring that qualified staff are onsite to serve as Case Managers for the CF E&T Program. Case Managers must possess the necessary experience, knowledge, and skills to effectively support program participants, provide case management services, and ensure compliance with all state and federal regulations. The Contractor shall maintain adequate staffing levels to meet the needs of the program and ensure continuity of services. At least one bilingual Case Manager, fluent in English and Spanish, must be available to effectively serve the County’s Spanish-speaking population. b) Conduct timely and comprehensive intake assessments with participants to evaluate their immediate needs, strengths, and barriers to employment, ensuring appropriate support and service alignment. i. Maintain prompt communication with participants following a referral, providing determination results verbally and in writing within ten (10) days of the determination. c) Develop comprehensive and individualized service plans, developed jointly by the participants and Contractor, to identify employment/educational goals and achievement objectives, outlining program activities, support services, and performance milestones. d) Provide ongoing case management: Contractor will administer progress monitoring that tracks participants’ progress and must be entered into case notes monthly, at minimum. Contractor will also conduct reassessments with participants to determine progress towards established goals/objectives. 2. Employment and Training Services: a) Offer job search assistance and training covering topics that include but are not limited to verbal and written communication skills, appropriate dress and hygiene, problem solving, employer expectations, interview techniques, resume preparation, goal setting and attainment, and money management. b) Facilitate enrollment in educational programs, including GED preparation, English as a second language (“ESL”), adult basic education, digital literacy, vocational training, and post-secondary education. c) Provide job retention services for up to 90 days after a participant exceeds the income limit for CalFresh benefits, assisting with employment stability and career advancement. 3. Program Accessibility and Service Delivery: a) Expand CF E&T services to underserved populations, including but not limited to, General Assistance/General Relief recipients, the Native American community, and families located in rural and high-need areas. b) Ensure timely enrollment, case management, and service delivery aligned with federal, state, and local requirements. c) Collaborate with Local Workforce Development Boards (“LWDBs”) and employer organizations to enhance service effectiveness. 4. Data Collection and Reporting: a) Maintain electronic case files documenting participant referrals, eligibility, service plans, case notes, program activities, and employment outcomes, including attendance, progress and completions for each component/program activity, termination summary indicating reason for termination, and the services provided.
