1) Graffiti must be proactively removed from City infrastructure and private property surfaces. For purposes of this contract, stickers on City property are also defined as graffiti. 2) Contractor is responsible for bringing all substrates, painted and non-painted up to acceptable standards (resembling the surface’s original state). 3) Contractor should match all paint colors to standards acceptable by the Office of Community Beautification. 4) Contractor must obtain from the entity having jurisdiction over a private property structure, the written consent of owner or the owner’s authorized agent prior to removing graffiti. 5) Contractor shall provide all personnel, tools, equipment, supplies, transportation, supervision and incidentals necessary to perform graffiti removal. 6) Contractor shall respond to racist, profane or hate graffiti and priority assignments from the Office of Community Beautification within a two-hour (2) time period. Response and removal time for all other abatement requests should be within 24 to 72 hours. 7) Contractor shall be available by phone on a seven day, 24-hour basis for emergency call out. Contractor shall provide cellular telephones for field workers or another type of instant communication capability at all times.
