Specifications include, but are not limited to: 1. 24/7 site management, including staffing for operations, security, and property management. Oversees daily 24/7 facility operations and maintenance. 2. Ability to accommodate pets and establish a pet policy for shelter site. 3. Development and implementation of site rules and procedures. Rules shall be based on preventing conduct that harms others’ health and safety and consider COVID-safe protocols. 4. Provide Site User Violations/Grievance Process and Procedures that includes: Notice with specific information explaining misconduct and how it violated site rules. Grievance process & meeting with site user; Reasonable Accommodation Process. Just-cause required; and Referral to appropriate service/shelter alternatives if resident must leave. 5. Outreach to and coordination with other service providers from the County, local nonprofit providers, hospitals/clinics, and other organizations to facilitate connections to services provided by those entities. County services may include but are not limited to housing navigation, mental health services, crisis intervention and benefit navigation. 6. Coordination with the community to address issues that arise in nearby areas. 7. Coordination with City outreach team to provide cohesive transition from unsheltered locations to the shelter. 8. Security to include the prohibition of narcotics, alcohol, weapons of any kind, and other potentially dangerous materials (such as propane cannisters, propane lighters, kerosene lanterns, etc.). Prescription medications must be inventoried. Narcotics and alcohol use is not permitted at the site. A Narcan policy must be established and implemented. 9. Intake of persons entering site in coordination with outreach team, including demographic information for HUD and HMIS reporting purposes. 10. Provide three meals daily to all shelter guests. Ensure appropriate licenses and certifications are obtained from County agencies or subcontracted service providers to operate kitchen facilities and/or to handle food preparation and/or meal delivery. 11. Provide onsite volunteer coordinator to manage and organize client services and communications with outside service providers to schedule events and/or day services for clients at the shelter. 12. Day services must include but are not limited to; substance use disorder education/support groups, mental health education/support groups, trauma education/support groups, resume building, domestic violence classes/support groups, AA/NA groups, celebrate recovery, workforce development, adult school/general education classes and life skills. All classes need be conducted by licensed professionals in their area of expertise. A weekly calendar will be provided to shelter guests and City staff. 13. Adoption of a City designated case management plan to ensure ongoing case management support at the shelter site. Contractor will provide ongoing case management services on an individual basis to ensure residents receive the appropriate services and support. This includes life skills and educational support. 14. Provide housing navigation support in the form of a designated staff person at the shelter and assist the client with the transition into permanent housing. 15. Provide reports of performance measurements and metrics of the shelter’s daily activity and progress to the City as requested. 16. Transportation to other service provider appointments as needed. 17. Required to become a Cal-Aim provider within 6 months of contract signing. 18. Participate in all San Joaquin Continuum of Care board meetings and applicable subcommittee meetings. 19. Keep up to date all client records on site and ensure that they are in accordance with all requests made by the City. City staff will conduct an initial file review within the first 90 days of operations and a mid-year file review to follow up on any issues found in the initial review.
