SDCDA’s current legacy case management system (CMS) was developed in 2000 to replace various legacy applications (e.g. PIMS, Clarion Case Trackers, WordPerfect Notebooks, and Access Case Trackers) into a single integrated system. The current CMS is a client-server-based application with a PowerBuilder user interface and a Microsoft SQL RDBMS (SQL 19) server; the platform and infrastructure are maintained and supported by SDCDA’s internal IT team. While the CMS meets essential case management needs, the system is built on an outdated platform and is unable to meet SDCDA’s advancing operational and strategic needs. The current CMS has limited capabilities to leverage modern technology innovations as well as limited integration capabilities to support collaboration with justice partners such as the Office of the City Attorney and the City of San Diego. To improve data collection and analysis, and streamline SDCDA business operations, replacement and implementation of a new CMS is required. In support of SDCDA’s data driven approach to achieve just and equitable outcomes for San Diego communities, its current system and processes must be enhanced to ensure access to accurate, timely, and comprehensive data, promote cross collaboration and overall efficiency.
