Specifications include, but are not limited to: THe selected firm, individual, or provider shall provide assistance via telephone, email, and/or on-site to Solano County businesses identified by the Solano County CUPA with understanding and using the CERS business portal to enter and report their business' HMBP electronically as required by state law. 3.02 Individual Assistance to Businesses Located In Solano County on Use of the California Electronic Reporting System (CERS) Provider (Provider) shall be responsible for the following duties: A. Have, maintain (keep operable and pay for any required services) and be able to use all equipment, supplies, and services necessary to provide assistance with CERS to Solano County businesses via telephone, email, or, if deemed necessary, on-site at the business locations in Solano County, including vehicle, laptop computer, mobile network card for internet access, telephone and/or mobile phone, telephone/mobile phone service (toll free number preferred), internet service, and any associated peripheral equipment. B. Communicate effectively to a wide variety of business owners, operators and pertinent staff over telephone/mobile phone, email and in person. C. Utilize CERS training portal as necessary and CERS business portal to provide assistance. D. Promptly call and schedule assistance sessions with businesses identified by the Solano County CUPA within two (2) weeks, promptly respond to inquiries for assistance from businesses identified by the Solano County CUPA within two (2) business days of receiving a call from the business schedule any required on-site assistance meeting within five business days of contact
