Specifications include, but are not limited to: Provide Software House Certification Certificate Provide Software House Software Support Agreement Provide Software House experienced / certified technicians Provide Authorized Software House Technical Support for system problems across hardware, operating systems, databases, C•CURE applications, and peripheral devices in analog and IP networks. Provide telephone response within 2 hours Provide on-site emergency service within 4 hours Provide for regulatory agency(s) compliance Provide highly experienced personnel and assistance to staff for associated operational activities. Provide six (6) maintenance visits annually every 2 months to perform preventative maintenance tasks detailed below Clean all Cameras (Once Annually) Perform performance check of Access Control Software and Hardware (Every Visit) Backup Access Control Database (Every Visit)
