1. CONTINUOUS QUALITY IMPROVEMENT (CQI) PLAN Selected proposers shall be required to develop and implement a CQI Plan that includes and assures, but is not limited to, the following: a) Compliance with the terms of the contract, minimum performance standards, and applicable rules and regulations. b) Compliance with process measurements and process improvements that integrate with the OCEMS CQI Plan. c) Compliance with effective administration and management of clinical performance (patient care activities), response time performance, driver performance, dispatch performance, and for all other BLS service levels, and regular evaluation thereof, to include operational, administrative and procedural activities of the system; accurate determination of training needs of individuals and the system as a whole; and identification and reporting of significant patient care issues to the base hospital and/or the OCEMS Medical Director. d) Includes CQI indicators, which shall be measured by all system participants, and may be developed in collaboration with the base hospitals, 9-1-1 ALS providers, and OCEMS. e) Indicators that are based on current California EMSA Core Measures, EMS data analysis, research, and call demand. f) Participates in and comply with the OCEMS CQI committees and audit processes. g) Proposers shall be informed of OCEMS’ expectations of CQI specifically related to the terms of the contract: 1) Continually perform Quality Assurance and Quality Improvement, including but not limited to: (a) Organize CQI results and submit to OCEMS in the format specified in section h (below) on a quarterly basis. (b) Demonstrate progressive quality improvement results evidenced by semi-annual written updates to OCEMS on the effectiveness of the plan and summary of activities conducted under the plan. 2) Accurate determination of training needs of: (a) Individual (i) Field level personnel (ii) Dispatch personnel (iii) Supervisor personnel (iv) Administrative (including billing) personnel. (b) System wide (i) Operational (ii) Clinical (iii) Administrative 3) Include action planning to improve performance, based upon core indicators as identified through proposer’s CQI process...