The objectives of this RFI are as follows: • Evaluate Vendor Capabilities: Understand vendors’ experience and capacity to provide high-volume bill printing, design, and mailing services. • Assess Technical Compatibility: Determine compatibility with CAW’s existing systems, including Cayenta CIS. • Explore Design Innovation: Identify vendors with creative approaches to bill layout, branding, and customer engagement. • Ensure Data Security: Review vendors’ protocols for handling sensitive customer data securely. • Gauge Scalability and Flexibility: Assess ability to scale services and adapt to future needs, including digital delivery options. 1.5 DETAILED REQUIREMENTS (SCOPE OF WORK) Vendors should describe their ability to provide: • Bill design and layout services • High-volume printing and mailing • Integration with Cayenta. Please list the file formats your system will accept. • Document management and archival • Multi-channel delivery (print, email, SMS, web portal)...
