A. DBA reserves the right to change the services and shifts currently in place as of the issuance of this solicitation. B. The Contractor shall provide an on-site supervisor or replacement guard who shall serve as a fill in if a Guard fails to show for a shift. The Contractor shall not allow the DBA location to be without service during the days and times stated. 1. If possible, DBA will notify the Contractor if a Guard fails to show within fifteen (15) minutes of his/her shift. 2. Contractor shall respond to DBA inquiries within two (2) hours of initial contact regarding any Guard-related issue. 3. The Contractor shall replace personnel as requested by DBA. 4. The Contractor shall provide the names and phone numbers of the supervisory contact person on call during the Guards’ scheduled hours to the DBA upon award. C. If the Guard is involved in any action that requires appearance in court, at an administrative hearing or to provide testimony, the Contractor shall make scheduling adjustments and provide substitute Guards as necessary to fulfill the Requirements of this Bid Solicitation. D. DBA reserves the right to have Contractor’s employees take polygraph examinations under the provisions of Public Law #100-347, 29 USC 2001 et. seq. E. The Contractor shall report all incidents of employee endangerment or potentially harmful activity to DBA personnel as soon as reasonably possible but not later than thirty (30) minutes of the Guard learning of the incident or activity. The Guard shall follow additional guidance and/or instruction as provided by DBA. F. Guards shall maintain a Guard Log that lists incident reports, special instructions from DBA, and other information as requested by DBA. 1. An assigned supervisor shall visit the building at least once per week, at which time the supervisor shall sign and date the Guard log. Supervisor site visits are subject to change at DBA’s discretion. G. Guards shall not use electronic devices to view movies, videos, or listen to music during their assigned shift. H. The Contractor shall replace any Guard who becomes incompatible with the building tenant or DBA’s maintenance personnel, is consistently late, or has any other continuing issues. DBA reserves the right to final determination regarding incompatibilities and other issues that may warrant replacement. I. Guards shall not use any telephones and/or any other equipment that is the property of the State of Arkansas for personal use. Unauthorized use is subject to reimbursement to the State based on DBA’s monthly phone bill or other applicable invoices and/or tracking of computer usage by the State’s Department of Information
