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SOFTWARE VENDORS FOR IT SERVICE MANAGEMENT SYSTEM


Location
Arkansas
Publication Date
02/28/2020 02:35 PM EST
Closing Date
03/25/2020 04:00 PM EDT
Issuing Organization
State of Arkansas - Department of Highway and Transportation (AHTD)
Solicitation Number
Description

Specifications include, but are not limited to: Ability to report, respond, and resolve incidents/requests via a variety of communication methods (i.e. telephone, web portal, email, etc.). o Ease of operational support and end-user usage. o Ability to build/modify workflows appropriate to the function needed. o Web-based portal functionality that will include the ability to create multiple enduser portals for different functional areas of ARDOT (IT, HR, Facilities, etc.)

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