This RFQ requests a submittal for the provision of on-demand network engineering services, hardware, software, and PC support and maintenance services. 1. The servers will be kept fully updated with security and anti-virus upgrades. Excluding hardware defects and/or malfunctions, any substantial function failure of a managed server for more than 60 minutes per month during service hours (8 a.m. to 5 p.m. Monday thru Friday), due to provider error, will provide the City with an immediate notice with estimation on down time plus repair time 2. Once a non-routine problem is detected that cannot be resolved readily by the monitoring center staff on duty, an incident must be escalated to support engineer services. 3. Applicants can be responsible for the initial set-up of computer workstations, printers and other peripherals, as needed when not covered by city staff. 4. Troubleshooting and resolution of application errors, printer errors and PC errors.
