Specifications include, but are not limited to: Arkansas is seeking a vendor to implement, operate, and support an EVV system for the Arkansas Medicaid program and providers of Medicaid home-based services. The EVV Vendor’s system and services shall provide for the following: 1. Complete real-time electronic verification, tracking, and documentation of : a. Specific type of service performed; b. Date, time, and precise location the service begins, verified by Global Positioning System (GPS); c. Date, time, and precise location the service ends, verified by GPS; d. Medicaid identification number of the individual beneficiary receiving the service; e. Presence and identity of the individual providing the service through use of a highly accurate and reliable form of biometric identify verification and that caregiver’s unique individual identification number; and f. Type, identity, and Medicaid provider number of the billing provider; 2. Consistent with standards, specifications, and business rules for electronic data interchange (EDI), interoperability, HIPAA-compliant privacy and security, and EVV system functionality and operation as approved by DHS during project implementation, the EVV system shall efficiently and securely interface in real-time with: a. The Arkansas Medicaid Management Information System (MMIS); b. DHS-certified alternative EVV systems approved for use by Medicaid home-based services providers in meeting Arkansas Medicaid EVV requirements. 3. Use of GPS-enabled mobile smartphones and tablets using the Android version 6.x (and above) or Apple iOS version 9.x (and above) mobile operating systems, with stable, real-time app-based access the EVV system to properly verify and document visits and access other visit or scheduling related system features. Providers and individual caregivers must have the choice of using smartphones or tablets and either mobile operating system, with mobile app provided to providers at no charge. Cost of devices and cellular data service is the responsibility of the provider organization or individual provider. 4. Secure storage and complete, full-time online accessibility of all EVV data for the following through defined security roles: a. DHS Division of Medical Services; b. DHS Division of Provider Services and Quality Assurance, DHS Division of Aging and Adult Services, DHS Division of Developmental Disabilities Services, and any other DHS divisions or offices designated by DHS/DMS; c. The Medicaid fiscal agent and any other state Medicaid contractor(s) designated by DHS/DMS; d. Provider-Led Arkansas Shared Savings Entities (PASSEs) and any other Medicaid managed care entities under contract with DHS; e. All support coordination agencies, case managers, and care coordinators designated by DHS; and f. Medicaid certified providers of Medicaid home-based services solely with respect to the specific service types and visits for which they are billing, the individual beneficiaries they are serving, and consistent with the applicable approved prior authorizations and service plans. 5. Web-based access to the EVV system for each organization and individual described in section 2.2(A)(4) above, with: a. Stable and reliable accessibility based on ninety-nine percent (99%) or greater uptimes during rolling sixty (60) day performance periods. b. Two-factor or other multi-factor authentication method of access control; and c. Full compatibility with the following Internet website browsers: Google Chrome (version 61.X and above), Mozilla Firefox (version 56.X and above), and Apple Safari (version 11.X and above); 6. Capabilities to support the state’s real-time access to and use of EVV data to perform analyses, create and run standard and ad hoc reports; document state compliance with federal EVV requirements; and monitor, track, analyze, and report on: a. Errors and non-compliance with EVV use and complete, accurate, and timely EVV system-based visit verification and documentation; b. Performance of the EVV system and how system is used by providers, including type of technologies used to access and submit data and verify precise location, time, and identities; c. Performance of provider organizations and individual providers, including adherence to approved prior authorizations and service plans and timeliness and completeness of service delivery according to the type, quantity, and frequency of tasks expected in the prevailing prior authorizations and service plans; d. Individual care providers, provider organizations, provider types, service types, and delivery systems; e. Service use, delivery patterns, and other characteristics, including by beneficiary, individual provider (caregiver), provider organization, provider type, service type, task type, date and time, location, and delivery system (e.g., fee-for-service and organized care model) levels.
