Specifications include, but are not limited to:he vendor will provide: a) A telephone-based tobacco cessation Quitline to assist Arkansans with quitting tobacco products at no-charge to the caller, b) Screening; assessment, c) Proactive counseling for individuals ready to quit, d) Support materials, e) Referrals to community based cessation programs, and/or f) A course of nicotine patches, gum, or lozenges. 2.1.2 The vendor will provide twenty-four (24) hours a day seven (7) days a week live response, excluding the following holidays: Independence Day, Thanksgiving Day, and Christmas Day. Service delivery will close at 2:00 p.m. CST on Christmas Eve and 5:00 p.m. CST on New Year's Eve. Calls on those days will be routed to an established voicemail indicating services are temporarily closed due to the holiday and messages will be returned the following day. Participants will be contacted, at the time indicated as convenient by the participant, during weekdays, with the exception of weekends where operation hours are utilized to increase contact with participants. When participants request a specific date and time for their counseling session the vendor will endeavor to meet the request. During non-operation hours a bank of pre-recorded informational messages will be available for callers looking for support or information. Callers will have the option to leave a voicemail, listen to tailored messages, or both. 2.1.3 The vendor must provide a) Project governance procedures and project team organizational structures which must be established prior to conducting work on the project, b) The plans for i. facility preparation, ii. acquisitions of all necessary technology, and iii. the hiring and training of staff. c) Up to date and complete system and operational documentation in the format planned and agreed to by ADH, d) Plans for
