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WORKFORCE INNOVATION AND OPPORTUNITIES ACT - ONE STOP OPERATOR


Location
Arizona
Publication Date
11/28/2018 06:49 AM EST
Closing Date
12/21/2018 04:00 PM EST
Issuing Organization
County of Mohave
Solicitation Number
Description

Specifications include, but are not limited to: The Board and the ARIZONA@WORK partners will continue to enhance and deliver services and resources to provide an integrated system of flexible and responsive workforce activities serving regional employers, job seekers and workers. The service delivery system is built upon a work readiness model that recognizes that customers enter the Job Centers with varying degrees of job readiness. Therefore, a diverse set of programs and services must be made available based on their individual need until the individual is career-ready and in self-sustaining employment. 1.1.1. General coordination of all Core Partner staff at all area Job Centers: 1.1.1.1. Evaluating whether One Stop System staff possess the appropriate training, tools and equipment needed to carry out job functions; 1.1.1.2. Working with MOHAVE/LA PAZ WDB staff to design and implement the integration of partners’ staff and systems including a standardized referral form, standardized intake, case note and assessment processes and quarterly cross-training for all Core Partner Staff; 1.1.1.3. Tracking one-stop referrals and enrollments, as well as referrals and enrollments received through WIOA core programs operated by partner agencies, in furtherance of an integrated service delivery system; 1.1.1.4. Measuring one-stop effectiveness by tracking performance outcomes and process metrics that assess the quality of services provided to customers as they are guided through the workforce system; utilizing metrics such as the number of referrals made, the percent of enrollments in workforce programming, and the length of time between onestop entrance and program enrollment to achieve a functional alignment plan; 1.1.1.5. Producing monthly narrative with trends on customers served; 1.1.1.6. Implementing MOHAVE/LA PAZ WDB-approved Internal Operational Policies for the AWJC (e.g. days/hours of operation, dress code, customer service expectations, etc.) and the customer-centric process flow to be designed as part of the Darrel Anderson Enterprises consulting training for PY2018.

Source
http://www.mohavecounty.us/ContentPage.aspx?id=125&cid=53 (opens in a new window)

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