Specifications include, but are not limited to: The key priorities of a new solution are to securely submit, track, and report public records requests. The ideal solution will: 4.1. allow customers to submit and track requests and correspond with staff working on that request directly from the solution; 4.2. have custom reporting capabilities allowing users to view reports from within the system and provide citywide reporting on turnaround-time by user, department, request or timeframe; 4.3. have the capability for staff to enter requests on a customer’s behalf, or log records already provided (such as at a service counter) into the system for historical reference or reporting purposes and; 4.4. have user role-based security and individual request view functionality as requests may also involve or be of interest to any of the city’s 13,000+ employees;